Terry brings strong communication, analytical, and people management skills to her role as Arrears Strategist and CSOS Compliance Administrator. Her early career in the airline industry, where she spent 16 years in training and management, developed her ability to handle high-pressure situations with professionalism and empathy. After successfully running her own businesses and managing operations across multiple sectors, Terry transitioned into the property industry, where her background in relationship management and process coordination has proven invaluable. She now specialises in owner engagement, arrears recovery strategies, and CSOS compliance - ensuring that communication, fairness, and governance remain at the forefront of Stanfirm’s operations.